Welcome to The Official Online Store of Kidz Station          We Only Sell Original Products from The Best Global Toys, Clothing and Footwear Brands such as: LEGO, Nerf, My Little Pony, Play-Doh, Gundam,  L.O.L., OshKosh, Carter’s, Marvel,  others

REGISTRATION

  1. Are the products sold on website different with those on offline store?

    Yes, there are some products that are exclusively sold on KidzStation.Asia. There are also similar products with those on our offline store.

  1. Do I have to register as a member to shop on KidzStation.Asia?

    No. You can shop easily without having to register. But if you register as a member of KidzStation.Asia, you will enjoy various benefits such as:
  • Faster checkout for next order
  • Saving more than 1 (one) delivery address on your account
  • Update your account information
  • Track your order status
  • View previous order
  • Opt to subscribe to our newsletter, you will get many new products highlight, promotions, special price, event information and other interesting offers

  1. How to register as a member of KidzStation.Asia?
  • Choose “Register” on website’s right top corner
  • Fill in the detail and choose "Create An Account"
  • You can start shopping after finishing the steps.
  • You will also receive a confirmation e-mail from KidzStation.Asia

  1. How to update my account?
  • Choose “Sign In” on website’s right top corner, fill in your registered e-mail and password, and choose “Sign In”
  • Choose “Account Information” menu to update your personal information, and choose “Change” for information you wish to update then choose ‘’Save’’.

  1. What if I forget my password?
  • Choose “Sign In” on website’s right top corner, and choose “Forgot Your Password?”
  • Fill in your registered e-mail address
  • Choose “Reset My Password”
  • You will receive a password reset link on your registered e-mail

  1. How to update delivery address?
  • Choose “Sign In” on website’s right top corner, fill in your registered e-mail and password and choose “Sign In”
  • Choose “Address Book” to update your personal information, and choose “Change Billing Address” for information you wish to update or “Add New Address” to save more than one delivery address.


ORDER

  1. How to shop on KidzStation.Asia?

    You can shop your favourite products easily, just follow these simple steps:
  • Select you wish to order
  • Choose the size, and then choose “Add to Cart”
  • To add more products, do step 1 & 2 again
  • Once you finish, choose “Shopping Bag Icon” on the right top corner of the website
  • Review the cart
  • Choose “GO TO CHECKOUT” to finish shopping and make payment
  • Fill in your valid e-mail address and the detail of delivery address if you checkout as a guest. You can also login to your registered account at Asia by choosing “Login”.
  • Complete your delivery address and delivery method. Review your order and make sure that the products quantities and sizes are correct, and then choose “Next”
  • Choose one of the payment methods:
  1. Bank Transfer
  2. Credit Card
  3. Virtual Account
  • Choose “Place Order” and finish your payment.

    You will receive the order status notification on your e-mail

 

  1. What if my paid order cannot be fulfilled?
  • If you have paid the order, we will refund your order as Store Credit (not applicable for Checkout as guest feature) or via the original payment method of your order, such as credit card limit return, or funds transfer to your bank account for Virtual Account payment.
  • If the refund is made as Store Credit, it cannot be modified into other refund methods.
  • Refund cannot be made as hard cash

Payment Method

Refund Option for Member

Refund Option for Guest

Bank Transfer

Bank Transfer / Store Credit

Bank Transfer

Virtual Account

Bank Transfer / Store Credit

Bank Transfer

Credit Card

Credit Card / Store Credit

Credit Card

Store Credit

Store Credit

Not Applicable

e-Voucher

Non-refundable

Non-refundable

Virtual Account & Store Credit

Store Credit

Not Applicable

Credit Card & Store Credit

Store Credit

Not Applicable

 

  1. Can I track the shipment?
  • Choose ‘Track Order’ on the right top corner of the website
  • Input your ID Order
  • Make sure the Order ID is matching with the one sent to your e-mail address.


PRODUCT

  1. Are the products sold on website different with those on offline store?

    Yes, there are some products that are exclusively sold on KidzStation.Asia. There are also similar products with those on our offline store.

  2. Are there any price differences between online and offline store products?

    Basically, the prices are the same. Nonetheless, certain promotions may be applied on offline store or website only. It will contribute to price differences.

  3. Why does price on KidzStation.Asia become different at times?

    Price changes on account of promotions.  Promotions are available for different range of prices and products on limited period. We recommend you to sign up on KidzStation.Asia membership and subscribe our newsletter to receive regular updates of promotion.
     
  1. How to decide on shoes and clothing size?

    To decide on the correct shoes and clothing size, you can follow these simple steps:
  • Go to the product page you wish to order.
  • Choose ‘Size Chart' section under the product name.
  • Or find the information on the product detail information


PAYMENT

  1. How to make a Bank Transfer payment?
  • Choose Other Transaction > Transfer > To the Bank Transfer.
  • “NEED MORE INFO”
  • Check the data on screen. Make sure the name shown is yours on Asia and the total amount is correct. Continue by choosing Yes.

  1. How to make a Virtual Account payment?
  • Choose Other Transaction > Transfer > To the Virtual Account.
  • Input virtual account number 123xxxxxxx (as shown on application) and choose Yes.
  • Check the data on screen. Make sure the name shown is yours on Asia and the total amount is correct. Continue by choosing Yes.

  1. Is there any time limit for Virtual Account payment?

    Yes. The time limit is 6 hours after order confirmation.
    Your order will be automatically cancelled by system if no payment is made

  1. How to make a Credit Card payment?

    Payment for credit card transaction is made through our secure payment link for VISA and MasterCard
  • Enter cardholder name, number, expiry date, and CVV number and choose "Continue"
  • If your card has a 3D Security System feature, you will receive an SMS verification code from the bank. Use it to continue the transaction
  • After completing all steps and successful, you will receive a confirmation e-mail from Asia, and your order will be processed

  1. Do I have to input my credit card number for each order? How do I ensure that my personal data will not be used fraudulently?

    Yes, you have to input your card number every time you make a payment using credit card. We guarantee you that our system is safe and your personal data are confident. We also work with internet service providers that have been equipped with 3D security systems to prevent any fraudulent attempt. This technology ensures the full confidentiality and security of all customer data.

  1. Can I make a payment with credit card instalments?

    No, currently KidzStation.Asia hasn’t accepted payments with credit card instalments. We are in the progress of adding this facility to complete your shopping convenience and experience.

  1. Can I use MAP Gift Vouchers to shop on Planet Sports Asia?

    MAP Gift Vouchers are currently cannot be used to shop at KidzStation.Asia


SHIPPING

  1. What is "Home Delivery"?

    Home Delivery is a shipping method which your order will be shipped by courier service.
    Shipping fee will be calculated based on courier’s rate, per kilograms, in accordance with shipping location and service type.

  1. What is Airway Bill for "Home Delivery"?

    Airway Bill is a document containing order number issued by courier service as a proof of delivery when your order is ready to ship.

  1. When will I get the Airway Bill?

    Detail information of Airway Bill will be sent by e-mail when your order is on delivery process through courier service.

  1. How to get free shipment?

    Free shipment is available based on the T&Cs of promotion and subject to change without prior notice.

  1. How long is the shipping time?

    Estimated shipping time for Jakarta area is 1-4 working days; non-Jakarta area is 2-7 working days. The duration will be subjected to the T&Cs of courier service.
    If you haven’t received the order within the estimated time above, please contact our Customer Service.

  1. Can I track the shipment?
  • Choose ‘Track Order’ on the right top corner of the website.
  • Input your ‘ID Order’.
  • Choose ‘Search’

 

  1. What if there are any mistakes during shipping or product damage upon receiving?
  • We suggest you to contact our Customer Service right away, at the latest 7 (seven) days after receiving, as stated on our return product policy.
  • Our Customer Service will verify and check out your order and products.
  • Please keep the products on good condition, place it back to the original packaging, and fill in the return form.

    Please check the return product policy page for full information.

 

PRODUCT RETURN

  1. Can I exchange my purchased order?

    Currently, product exchange is not eligible. But you return the product according to related terms & conditions.

  1. When is the period of product return?

    You have to return the product no later than 7 (seven) days upon received. Product return should be received at appointed location no later than 7 (seven) days after the approved return date by KidzStation.Asia.

  1. What are the terms & conditions for product return process?

    Product return only applicable under the following conditions:
  • Purchased product cannot be returned and exchanged by cash.
  • It’s not a discounted product, during promotional event or bonus product
  • Submission of product return shall be made no later than 7 (seven) days upon received. Product return should be received at appointed location no later than 7 (seven) days after the approved return date by KidzStation.Asia.
  • Returned product must be unworn and remain in original conditions and tag still intact. No damage including stains, broken seams, missing buttons, loose threads, or other conditions that make it deemed defective or damaged.
  • Product box/packaging must be in original conditions. Not damaged/dented, not affixed with any adhesive materials and complete with other complementary items such as carton, clothes hanger, sticker, ribbon, strap, polybag, plastic and other parts of the whole product wrapping. We suggest you to covering the package with strongly made wrapper and adding ‘FRAGILE’ sticker during shipment.
  • Product return must include the original sales receipt
  • Returned product is only eligible to exchange for the same product, unless there is no stock available
  • Returned product is only eligible to exchange for different product with the same or higher price (customer must pay the remaining amount)
  • If your product exchange has lower price, there is no entitled cash remittance
  • Only 1x product exchange is permitted for the same returned product

 

  1. Which products cannot be returned?
  • Other products and brands with specific terms and conditions and declared clearly on its description
  • All products with broken seal, broken tag, washed, or returned with no original wrapping

 

  1. How to request a product return?

    If you Checkout as a guest:
    Contact Customer Service by e-mail at contact@kidzstation.asia or by phone at 1500-627, to request a product return.
     
    If you have a registered account:
  • Go to your account.
  • Go to ‘My Returns’, and choose ‘Create New Return’
  • Select order number you wish to return.
  • Choose 'Return', and follow the next steps.
  • 'Return' button only available 7 (seven) days after you have received the order.

    For further assistance, please contact our Customer Service by e-mail at contact@kidzstation.asia by phone at 1500-627. Our Customer Service will assist you to ensure your return request meet the related terms & conditions. We cannot process any return request that made over the defined time.

 

  1. What kind of method for product return?

    You can return the product by courier service delivery. Firstly, please contact our Customer Service to confirm about the product return by e-mail at contact@kidzstation.asia or by phone at 1500-627 

  1. What is the product return T&Cs for bundling promo products? (i.e.: Buy 1 Get 1, Buy 1 Get 50% 2nd item, etc.)

    Bundling promo products are not eligible for product return.


REFUND

 

  1. What kind of refund methods available at Asia?
  • We will refund your payment in the form of Store Credit (not applicable for Guest Checkout) or via the original payment method of your order, such as credit card limit return, or funds transfer to your bank account for Bank Transfer and Cash on Delivery (COD) payment.
  • If you use combined payment methods, the refund will be fully made as Store Credit.
  • If the refund is made as Store Credit, it cannot be modified into other refund methods.
  • Refund cannot be made as hard cash.

Payment Method

Refund Option for Member

Refund Option for Guest

Bank Transfer

Store Credit / Bank Transfer

Bank Transfer

Credit Card

Store Credit / Credit Card

Credit Card

Store Credit

Store Credit

Not Applicable

e-Voucher

Non-refundable

Non-refundable

Bank Transfer & Store Credit

Store Credit

Not Applicable

Credit Card & Store Credit

Store Credit

Not Applicable

 

  1. When will I receive the refund?

    Store Credit: Within 2 business days.

    Bank Transfer & Credit Card: Within 7-14 business days.

  1. What is the refund T&Cs for product returned by customer or unfulfilled order by Asia?

    Refund will be regulated based on the amount of payment paid by customer, but not including e-Voucher/coupon discount.

  1. How about the shipping fee if customer returns the products or unfulfilled order by Asia?

    Delivery fee will be refunded and counted equivalently based on weight per transaction.

  1. Do I get shipping fee compensation when I return the product?

    There is no shipping fee compensation when you return the product.

  1. What kind of method for product return?

    You can return the product by courier service delivery. Firstly, please contact our Customer Service to confirm about the product return by e-mail at contact@kidzstation.asia or by phone at 1500-627

 

STORE CREDIT & E-VOUCHER

  1. What is Store Credit?

    Store Credit is one kind of refund methods and can be used as payment at KidzStation.Asia. Refund in a form of Store Credit is not applicable for Guest Checkout.

    Please note that Store Credit refund cannot be switched to other refund methods.

  1. How to use Store Credit?
  • Choose your product and process to payment.
  • On payment page, choose ‘Store Credit’ and then ‘Apply’.
  • The total payment will be automatically deducted according to the Store Credits value.

  1. Can Store Credit expire?

    Yes. Store Credit is valid for 6 months.

  1. Can I combine Store Credit with other payment methods?

    Yes. If your Store Credit balance is insufficient, you can fulfil the remaining balance with other available payment methods.

  1. What currency Store Credit is applied?

    Store Credit is using Indonesian Rupiah (IDR)

  1. Can Store Credit balance transferred to bank account or credit card?

    Store Credit cannot be transferred to bank account or credit card

  1. How to use e-Voucher or Coupon Code?
  • Choose your product and process to payment.
  • On payment page, input e-Voucher/Coupon Code on 'Apply Discount Code' field, and choose 'Apply Discount'.
  • The total payment will be automatically deducted according to the Discount Code value.
  • Discount Code applies only for 1 (one) order. Limited to 1 (one) Discount Code for each transaction. If the total purchase is less than the value of Discount Code, the remaining value cannot be refunded or cashed.
  • Discount Code can be combined with other available payment method.
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